Fletcher Longstaff Win Multiple Awards At The ESTAS
October 23, 2017
October 23, 2017
We are now officially ESTA Award Winners, wow what an achievement that is. The award was announced by Phil Spencer, the TV property expert. There was a lavish dinner & ceremony at the Grosvenor House, Park Lane London attended by 300 of the UK’s top conveyancing firms.
The ESTAS Awards determine the best property professionals in the UK based purely on feedback from clients. They are asked a series of questions about the service they have received from their firm. Over 40,000 surveys were completed during 2017! This is the first year that The ESTAS has recognised service levels delivered by conveyancers. Over 5,000 clients responded to the ESTAS survey.
Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 said
“This conveyancing industry doesn’t get enough credit for the work it does in helping millions of customers around the UK and making their dreams come true and at The ESTAS we want to highlight that fact.” Addressing the audience he added “if you make it up on stage today you can leave in the knowledge that you’ve achieved the highest accolade our industry can offer.”
Firms were recognised in 10 regions around the UK. National Grand Prix Awards were also announced for the Best Single Office.
Simon Brown Founder of The ESTAS said “Like it not we live in a world where the consumer decision making process is influenced more and more by customer reviews so The ESTAS provides a kite mark of excellent service for any property professional involved in the home moving process.”
Carole Marsden Commercial Director at headline sponsor SearchFlow said “SearchFlow are very proud to be sponsoring The ESTAS. The awards are unique because the judges are your clients who have experienced your services. This makes their marketing value incredibly powerful giving all the shortlisted and winning firms an extra weapon in the battle on the high street. Congratulations to all the winners, they thoroughly deserve their success”.
Adam Cheal, of Fletcher Longstaff said “We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us as we know it’s our clients who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise. Being ESTA award winners is a huge achievement for Fletcher Longstaff and all the team involved.”