Fletcher Longstaff has been recognised for its outstanding customer service to its clients. By winning one of the biggest award scheme in the UK residential property industry. The ESTAs Conveyancer Awards.

The ESTAS Group has revealed its first shortlist for their inaugural ESTAS Conveyancer Awards. These awards highlight the best firms for customer service, involved in the home moving process. The results are based purely on feedback data from customers. They were all asked a series of questions about the service they received during the home moving process. Over 5,000 customers completed a survey providing 125,000 pieces of data.

Conveyancing firms across the UK have been shortlisted regionally and nationally. Individual members of staff have also been shortlisted in the People Awards category. This is based on nominations from customers.  The winners will be announced at the first ESTAS Conveyancer Awards sponsored by SearchFlow.  The awards will be held in the ballroom at the prestigious Grosvenor House Hotel. Located in Mayfair, London on Friday 20th October.  The awards are backed by the Conveyancing Association, and The Society of Licensed Conveyancers.

The Ceremony

The ceremony will be presented by TV property expert and ESTAS Brand Ambassador, Phil Spencer.  Spencer said: “We live in a world where customer reviews are becoming increasingly important. Particularly in the consumer decision making process. The ESTAS provides a kite mark for excellent service for any property professional involved in the house moving process. Any firm that enters has already sent a clear message that they are passionate about customer service. So to make it on to the shortlist is a huge achievement in itself.”

Simon Brown, founder of The ESTAS says: “We want to highlight conveyancing firms who are providing exceptional levels of customer care. Throughout the entire moving process, not just the initial contact. We believe the best way to judge the performance, is to ask the clients. Those who have experienced the whole service through to completion. It’s often later in the transaction when a firm really shows their worth. And at those times its their experience and professionalism that gets the deal back on track.”

Adam Cheal said “We’re absolutely delighted to have made it on to this year’s shortlist. We are passionate about the level of legal service we deliver to our clients. This proves we are delivering what we promise”.

Greg Bryce, MD at SearchFlow, said: “We believe these awards will become the benchmark for customer service. In the conveyancing sector. SearchFlow are the leading provider of conveyancing search solutions. It therefore made perfect sense for us to become the headline sponsor. Demonstrating our own commitment to deliver excellent service. As well as working with conveyancing firms with a likeminded approach. I’m really looking forward to meeting the winners on stage in October.”

To see the full shortlist go to https://conveyancer.theestas.com/