Client Care Terms, Conditions & Advice

Outstanding experience. Craig was brilliant throughout, and Fletcher Longstaff's systems and software ensure the process is smooth and clearly communicated. Thank you!

Excellent customer focused service

When you find yourself unexpectedly admiring the work of conveyancers, you know you’ve encountered a service that transcends the ordinary, something exceptional – and that’s precisely what Fletcher Longstaff, particularly Craig Dickson, has delivered. In an industry rife with stereotypes of sluggish responses, lack of attention, and impersonal treatment, Craig has shattered these preconceived notions, providing a level of care that redefines what one might even dare to expect from a conveyancer. Craig’s meticulousness and responsiveness weren’t just above average; they were exemplary. Throughout a complicated sale and purchase, he demonstrated a level of diligence and expedience that kept everything running smoothly, even uncovering and addressing issues overlooked by previous conveyancers during the initial purchase and subsequent equity transfer of my property. This wasn’t merely transactional efficiency – it was a kind of focused, almost ethical commitment to getting every detail precisely right. His work transformed an experience known for stress into something unexpectedly manageable, even (and I hesitate to say it) almost enjoyable. Then there’s Fletcher Longstaff’s legal fee waiver – a built-in safeguard that brings enormous relief if a transaction unexpectedly falls through. We faced this scenario once, and rather than being thrown off course, Craig accelerated the process on our next transaction, bringing us to completion exactly as planned. For those who seek assurance and streamlined accuracy in a transaction, Fletcher Longstaff is a rare find. Their fees are competitive, and the quality of service they deliver far surpasses the typical industry standard, offering value that truly feels like a bargain. This is the kind of team where you feel every penny spent was a wise investment, their meticulous approach guarding you against the potential pitfalls that could unravel an entire property chain. If you’re after a conveyancing experience marked by dedication, efficiency, and painstaking attention to detail, then Fletcher Longstaff is unequivocally the team you’re searching for.

Fletcher Longstaff! Simply the best conveyancing firm I have ever dealt with and that is going some! Faultless to the very end when we decided to have a change of heart and pull out of the purchase! From day one, the process was quick, easy and super friendly supportive team. Purchasing a house can be stressful at the best of times, but their service and knowledge is so streamlined and jargon free, we never had to question once. We found they do exactly what they say and go the extra mile too…. I am a very experienced cynic, especially with conveyancing firm, but I can assure you they did not give me reason for concern at any stage whatsoever. At the end when we said “phew, that was a long process and very time consuming, how much do we owe you for pulling out? They replied “you have not reached completion, so there is no fee for our service”. They did not try to persuade us to proceed with any pressure, simply working in our best interest from start to finish. Goes to show even in the most extreme of circumstances they stick to their word, they are a fine example of a firm conducting good business….