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Client Care Terms, Conditions & Advice

Throughout your client care paperwork, whether for sale, purchase or remortgage, you will be directed to this page to view certain terms and conditions and advice.

Conveyancer

Unmatched client care in conveyancing

Each document referred to in the client care paperwork will be listed below for you to click on to review and download for your records if required.

If you have any queries on any of the document please contact your fee earner before completing your client care pack and making your choices.

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Terms of Engagement
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Lenders We Can Act For
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Important information about your Purchase Quote
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Important information about your Sale Quote
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Certified Identification Requirements
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Proof of Funds Requirements
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Important Information About Selling Your Home
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Important Information About Moving Home
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Joint Ownership Guide
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SDLT Guide
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Cybercrime Warnings
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Title Indemnity Insurance Guide
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Green Deal Guide
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New Build Homes Guide
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Buyer Beware Advice
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Knotweed Advice
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Property Searches
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Help to Buy ISA Guide
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Take Five Advice
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Complaints Procedure
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Help with your house move budget
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Privacy Policy Statement
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Building Regulations - Client Guide
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Rated 5★ Excellent

We are the UK's number 1 rated conveyancing firm on Trustpilot
Really helpful and had great communication throughout the selling process! Would definitely recommend and use their services again!
Laura Bailey
I was nothing, but pleased with the service I received. My Conveyancer was Craig and he was fast, efficient and knowledgeable. I definitely plan on using Craig again in the future and wouldn't hesitate to recommend Fletcher Longstaff.
li xiaona
I’ve used Fletcher Longstaff on several occasions now and Tom and the rest of the team have always provided me with a great service. Lots of conveyancing firms are slow and difficult to contact but Tom always kept me up to date and the app is great for notifications as things move forward. There’s no other firm I’d consider using for my conveyancing now
Eddie
I’m Very happy with the service provided by Fletcher Longstaff, they have been absolutely excellent. My conveyancer Gareth (Edwards) was extremely good. I have had a couple of purchases fall through on me in the past and hence I’ve had some particularly unsatisfactory past experiences with solicitors. With one of them being a 5 star Trustpilot rated firm that I chose based on this rating, who proved to be not particularly great. Gareth has been excellent, spotting & resolving potential future issues in the Lease, constantly chasing the Sellers Lawyer & the Freeholder and keeping me in the loop/ updated through the whole process. I’ve left feeling that Gareth and Fletcher Longstaff were definitely advancing my best interest throughout the purchase. I particularly like the Online Platform that Fletcher Longstaff has, that allowed me to easily track the process & the fact that Fletcher Longstaff allocated a single conveyancer who hence has all the facts at hand. This was not the case with the other 5-star trust pilot reviewed firm, where I constantly did not feel in the loop & I never new who to contact for updates. Lastly the quote Fletcher Longstaff was competive & offered a no sale no fee guarantee. I personally additionally would not view it as a negative that the firms offices are in another part of the country to where I was buying. I think a larger firm like Fletcher Longstaff tends to be more efficient & proactive than the bulk of local solicitors. Overall, very happy with Fletcher Longstaff and Gareth, will certainly use them in any future purchases/ sales & refer them to friends/ family.
Tom