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Client Care Terms, Conditions & Advice

Throughout your client care paperwork, whether for sale, purchase or remortgage, you will be directed to this page to view certain terms and conditions and advice.

Conveyancer

Unmatched client care in conveyancing

Each document referred to in the client care paperwork will be listed below for you to click on to review and download for your records if required.

If you have any queries on any of the document please contact your fee earner before completing your client care pack and making your choices.

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Terms of Engagement
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Lenders We Can Act For
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Important information about your Purchase Quote
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Important information about your Sale Quote
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Certified Identification Requirements
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Proof of Funds Requirements
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Important Information About Selling Your Home
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Important Information About Moving Home
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Joint Ownership Guide
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SDLT Guide
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Cybercrime Warnings
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Title Indemnity Insurance Guide
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Green Deal Guide
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New Build Homes Guide
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Buyer Beware Advice
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Knotweed Advice
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Property Searches
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Help to Buy ISA Guide
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Take Five Advice
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Complaints Procedure
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Help with your house move budget
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Privacy Policy Statement
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Building Regulations - Client Guide
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Rated 5★ Excellent

We are the UK's number 1 rated conveyancing firm on Trustpilot
Highly recommend Tom Hansen. Great service. Many thanks.
Ben Gaertner
Gareth dealt with the sale of my apartment and the onward purchase of my home. He was efficient throughout the whole process, providing regular updates through their InTouch portal which keeps you up to date. It’s great to see a more modern day solicitor using technology to its advance. The process didn’t feel archaic at all. I had full confidence in Gareth in pushing through the sale and purchase - this took 10 weeks which was fantastic, especially because of some of the difficulties with the flat being a leasehold. I will only use this solicitor moving forward and have recommended Gareth to my friends and family for future reference. Thank you for making this process so painless!
NF
This is the second time I've used Fletcher Longstaff and I'm happy to say the service is as good as ever. Communication is absolutely first class. I will come back if I move again.
Julian Wakeling
I want to thank Craig D for his help in selling my flat. What stands out for me is his project management skills. He worked skilfully with third parties to request and obtain required information or legal docs. As a result of this, I was able to exchange contracts in 9 weeks. Fletcher Longstaff use a (simple) online portal to track progress. It's very helpful, particularly if you are in a rush to buy/sell and proactively want to know the precise status. I will definitely use again in the future.
Mr Peter Doherty