Quality Assurance

We are committed to the pursuit of excellence in all that we do. Providing a high quality legal service to all our clients is part of that endeavour. When something goes wrong, therefore, we need you to tell us about it so that we can put things right and improve our standards for the future.

If you have a complaint, do please contact the Managing Director with the details. You may rest assured that we will take it seriously, investigate it thoroughly and do our very best to satisfy your concerns.

In the unlikely event that we do not conclude the matter to your satisfaction you may refer it to the at Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ or by telephone on 0300 555 0333 or by e-mail on enquiries@legalombudsman.org.uk You can also visit their website at www.officeforlegalcomplaints.org.uk

EU Online Dispute Resolution Service

If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr. Our email address is info@fletcherlongstaff.com

Professional Indemnity Insurance

In accordance with the disclosure requirements of The Provision of Services Regulations 2009, our professional indemnity insurance is brokered through Gallagher and available on request.

We are committed to ensuring that your privacy is protected and understand the need for appropriate protection of all personal information provided by you to us. This Privacy Policy has been created in order that you understand the importance that we attach to this issue and our commitment to ensure that we comply with UK legislation in this area.

Collection, Use and Retention of Information

We collect, use and retain information about you only if we reasonably believe it is justified, required and useful in order to conduct our business effectively and to provide you with information about products and services we believe will be of interest to you. We maintain appropriate security standards and procedures to prevent unauthorised access or disclosure of your information.

Disclosure to Third Parties

We do not disclose your personal information to any third party without your consent except when necessary in relation to any supply of products and/or services by us to you or in order to protect against fraud or any other crime or in the unlikely event that we sell our business then to the purchaser of that business.

Partner/Director

Any reference to partner in relation to this firm means a Director of the Company or an employee or consultant of equivalent standing and qualification.

Registered Office Address

Our registered office address is Units G & H, The Quays, Burton Waters, Lincoln, LN1 2XG.

Website Terms & Conditions

By using this web site, you are agreeing to comply and be bound by the following terms of service and use. Please review the following terms in their entirety and ensure their comprehension before using and viewing this web site.

The terms “us”, “we”, “our”, or “owners” refers to “Fletcher Longstaff” and administrative operators of this web site, www.fletcherlongstaff.com. “You” refers to the user or viewer of this web site.

Copyright

The content in its entirety, including text content, graphics, layouts, and all source code, belong to the owners of the web site. This term is protected by intellectual property rights and copyright law. Copying, redistribution, use or publication either for free or for monetary gain is strictly prohibited. Some of the content on the site is the copyrighted and licensed work of third parties.

Terms of Use

The content of this web site in its entirety is subject to change without notice. Its purpose is for your general information only.

No parties guarantee the accuracy, timeliness, performance, completeness, or suitability of the content and information found on this site. You acknowledge that errors or inaccuracies may exist, and that the owners of the site are in no way liable for any such errors.

The owners of the site are not responsible and hold no liability for third-party content that may be posted on the site by end users, or for content that is linked to from this web site including other web sites.

The use of and viewing of information on this site is at your own risk. Any consequences of use that may occur are not the liability of the web site owners.

Unauthorised use of this web site or its contents may give rise to a claim for damages and/or be a criminal offence enforceable by local and international law.

We reserve the right to restrict access to certain areas of the web site at our own discretion. If a username and password, or any other access credentials, are provided to you as the end user, it is your responsibility to keep such information confidential.

The owners of the web site are not responsible for user-generated content, and no liable for any violations that such content may constitute.

By using our website you agree that we can place cookies on your device.