Our Client Care Award, presented by Judge Rob Rinder and collected on our behalf by the category sponsor.
It’s a real privilege to share that Fletcher Longstaff has been named the Winner of the Client Care Award (0–100 Employees) at the 2026 Clio Modern Law Awards, held at The Belfry, Sutton Coldfield on Wednesday 29 April 2026.
The Modern Law Awards are run by Modern Law Magazine and judged by an independent panel of senior figures from across the legal sector. The Client Care category, in particular, looks past marketing claims and asks the harder question: do clients actually feel looked after, from the first call to the day they get the keys?
For a residential conveyancing firm, there is probably no category we would rather win.
The numbers behind the win
The judges had plenty of independent evidence to work with:
- 1,200+ verified five-star Trustpilot reviews
- 5.0 / 5 average TrustScore
- 4.9 / 5 Google Business Profile rating
- 98% of all reviews are five-star
- 100% UK-based team, no outsourcing
Why Fletcher Longstaff won
The submission focused on the things our clients tell us matter most when they are buying, selling or remortgaging a home.
Trustpilot reviews tied to real transactions
Fletcher Longstaff is currently the one of the top rated conveyancing firms on Trustpilot in the UK, with over 1,200 reviews at a 5.0 average and around 98% of those at five stars.
That is not a vanity metric. Trustpilot reviews are tied to a verified transaction, written after completion, and Trustpilot does not allow companies to pay to hide negative ones. When a client says the process was clear, fast and human, they are saying it after the move actually happened. You can read every review at uk.trustpilot.com/review/fletcherlongstaff.com.
Google reviews that name the conveyancer
Beyond Trustpilot, our Google Business Profile sits at 4.9 stars across 116 reviews. What stands out is how often clients name the individual conveyancer who handled their case.
One recent reviewer wrote: “We had an excellent experience. Communication was outstanding throughout, with regular updates and prompt responses to any questions we had. Pricing was very competitive, and the whole process was completely stress-free from start to finish. Our conveyancer, Letaye May, was an absolute pleasure to deal with, professional, supportive, and incredibly efficient.”
Another, who had been let down by previous solicitors, said: “Was recommended Fletcher Longstaff by my son in law as we’d had such bad experiences in the past. Well we were totally over the moon with Letaye May, our solicitor, who dealt with the sale of our home whilst we were also living abroad. She was always sympathetic to our needs, understanding, patient, professional and most importantly compassionate during the stressful stage. I cannot recommend them enough.”
That pattern of clients naming the individual matters. It tells the judges, and any future client doing their homework, that good service here is not a slogan, it is something specific people deliver, every day.
A digital-first process backed by a UK team
The other half of client care is making the process itself easier. Conveyancing has a reputation for being slow and opaque. We’ve spent years quietly chipping away at that:
- A fully digital onboarding and ID process, no office visits required
- Online case tracking via our InTouch client portal and app, 24/7
- Fixed fees with no surprise add-ons at completion
- A “No Completion, No Fee” guarantee
- A 100% UK-based team, no offshore call centres, no outsourcing
Combine that with regular communication and named conveyancers, and you get a service that feels personal even though it runs at national scale across England and Wales.
A thank you to the team and to our clients
Awards like this go in the trophy cabinet with the names of judges and award organisers on them, but the work itself belongs to the team here in Lincoln, and to the thousands of clients who chose to trust us with one of the biggest transactions of their lives.
To everyone who has ever left us a review, replied to a feedback request, or recommended us to a friend or family member: thank you. You are the reason this category exists for firms like us, and the reason we won it in 2026.
About Fletcher Longstaff
Fletcher Longstaff is an award-winning residential conveyancing firm based at The Regatta, Henley Way, Lincoln LN6 3QR, acting for clients across England and Wales. We specialise in conveyancing for buyers and sellers, first-time buyer conveyancing, new build conveyancing and Help to Buy redemption.
We are regulated by the Council for Licensed Conveyancers (Practice Licence Number 12262) and on panel for every major UK mortgage lender. Recent recognition includes the Modern Law Awards 2026 Client Care Award (0–100 Employees), the Business Awards UK 2025 “Best for Property Law”, and seven ESTAS awards, the latter judged purely on client feedback.
Frequently asked questions
Who won the Client Care Award (0–100 Employees) at the 2026 Modern Law Awards?
Fletcher Longstaff won the Client Care Award (0–100 Employees) at the 2026 Clio Modern Law Awards, with Magara Law and Olliers Solicitors both Highly Commended in the same category.
When and where were the 2026 Modern Law Awards held?
The 2026 Clio Modern Law Awards ceremony took place on Wednesday 29 April 2026 at The Belfry, Sutton Coldfield.
Why did Fletcher Longstaff win the Client Care Award?
The submission was built on independent evidence of client service: over 1,200 verified five-star Trustpilot reviews at a 5.0 TrustScore, a 4.9-star Google Business Profile, consistently strong reviews naming individual conveyancers, a fully digital and UK-based process, fixed fees, and a “No Completion, No Fee” guarantee.
Where is Fletcher Longstaff based and where do they act?
Fletcher Longstaff is based in Lincoln, at The Regatta, Henley Way, LN6 3QR, and acts for clients across England and Wales. The process is fully digital, so clients do not need to live near the office.
Thinking of buying, selling or remortgaging?
Get an instant online quote, call us on 01522 712352, or read more reviews on Trustpilot.
